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WEL Corporation

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TEST DRIVE WEL

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Fix missing leading zeros in excel worksheet

Tips for Voice messaging (TTS)

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Other WEL Partners

Customised Solutions:

SMS

Text to Speech and
IVR Messaging Solutions


WEL FAQ's





1. How do I register to use WEL Services?
You can register FREE for a WEL Monthly Account from the WEL Home Page. Just click on the button "FREE Registration" at the bottom of the Home Page. Simply fill in your details (compulsory fields are in red) and you will receive your secure Username and Password via email.

You can then start using WEL to broadcast your documents!


2. How do I update my lists?
Select Broadcast Messaging, then select Manage Lists. Here you can add and/or delete recipients to a list or modify the contact details for a recipient.


3. How do I create a list?
Select Broadcast Messaging, then select Manage Lists and Name your new List. Import your List Data (with the Header Field containing: Reference, Recipient and Contact Address: i.e. Fax, E-mail, Cell Phone and/or Telephone Number including Area Codes) in a CSV or txt file.


4. My log-in fails. What do I do?
Log in can be effected by several browser related issues.

  1. If you see a small red circle with a small white line through it at the bottom of the browser screen, double click on it.
    Then Click on settings.
    Change your slide to accept all cookies.
  2. In the case of your computer bringing up a cached memory, select tools at the top of the screen.
    then select Internet options.
    Click on delete files. Click OK. This will remove any temporary files.
    Close down and then reopen your browser. This should have cleared your cache memory.


5. I want to get Reports. How do I get them?

  1. Select view your History.
  2. Select the report you wish to view from the list provided.
  3. If you wish to receive regular reports then go to the index are on the left side of the screen, scroll down to Change my details. You can have reports sent to multiple email addresses separating email addresses with a comma.


6. I need multiple user ID's but only want one bill.
WEL can supply one bill for multiple users in the same company as accounts are linked to individual companies. Alternatively, by using the same email address for your user ID's as your main email contact, you can have all invoices sent to the one email address for your accounting purposes.


7. What newspaper, radio and TV media contacts do you have?
If you select Media in the index box on the left side of the screen, and then scroll to the bottom of the service summary, there is a link which will allow you to view a list of all WEL's media recipients.


8. I just did a test fax broadcast. What happened to my fax?
Occasionally a test fax can take up to five minutes to be received. If you have not received your test fax after that period, then call our customer service line under "Contact Us" with the following information: job number, your user ID, number of pages in your test fax, the title of your test fax, and your contact number.

Remember to check that your fax machine is actually turned on. Very often, the reason that test faxes do not arrive is that the fax machine is still on "voice only" instead of "fax" setting.


9. I've just started a broadcast but want to cancel it immediately.
A broadcast can only be cancelled if has not already started delivering your message to recipients. Almost always, if you send a broadcast for immediate delivery, your messages will be sent in a matter of seconds. If your broadcast was scheduled to be delivered some time in the future, then canceling is straightforward.

See "Cancel Job" for instructions on how to cancel a job.


10. Where do you get your lists from?
WEL uses a variety of sources to create and maintain our media lists. In addition to commercial list providers, our own team verifies and updates contacts as WELl as adds contacts where requested by customers or members of the media.


11. What's my user ID?
If you forgot your user ID, you can go to our website, click on "Forgot your User ID or Password? Click here!" under the login button.


12. Can I merge personal information into my message?
Yes you can do this. The process to merge personal information into your email, SMS or text-to-speech message is automated. If you want to merge personal information into your fax document, please contact our Customer Support (see "Contact Us" at the bottom of the Home Page) line for help with this step.


13. I've been asked to remove a fax number from a list. How do I block fax numbers?
In the Index box on the left side of the screen, select "Manage Opt-outs". You can then add fax numbers (or indeed email, cell phone, or voice numbers) to an opt-out list. You can view your opt-out list or reinstate contact details if requested.


14. What's your privacy policy?
WEL's Privacy Policy can be found at the bottom of the Home Page.


15. How can I reduce my fax transmission times?

  • Make sure your document is black and white only. Colors increase transmission time.
  • Reduce the number of images in your document, especially photographs.
  • Invert black and while in logos to decrease the amount of black or grey on a page.
  • The more "white space" you have in your document, the quicker your fax will transmit.


16. can I use automatic opt-out for SMS?
We have two facilities to manage sms opt-outs within our system:

SMS REPLY METHOD
With this approach, SMS’s must be designated as “2-way”, so that our system can receive the replies. We send the SMS using a normal-looking mobile number that we control as the “sending number”. This number can come from a pool of numbers that we own, or we can assign a dedicated number for you. In the body of the SMS you say something like: “To optout, reply STOP”. We look for the keyword “STOP” (or whatever word you have nominated). If we find that word, then we put that number on the Optout List for your account. If you inadvertently send to this number in the future, we will block it. In addition, we can send you all replies (including Optout replies) to your nominated email address(es), push it to a url you give us, or you can retrieve it through the API. We only recommend this later method of getting replies if you don’t pole us too frequently, which can cause system slowdowns.

EMBEDDED OPTOUT METHOD
This approach can be done with a 1-way SMS, so you can use an alphabetical brand name as the sender ID for the SMS. Within the body of your SMS, you need to include instructions to direct the recipient to our optout web page: welcorp.com/optout/ to optout, and include the code %%ID%% in the instructions for the recipient. This code will be replaced at send time with a 7-10 character unique ID that will allow us to identify the recipient. A sample of an sms using this approach: “Today only 10% off all stock @ MyStore. To optout, go to welcorp.com/optout/ and enter %%ID%%”. Note: The Embedded Optout Method is available for both 1-way SMS and 2-way SMS's. You simply need to provide the URL and the %%ID%% code in your message. So you can even have a 2-way SMS message such as: “Today only 10% off all stock @ MyStore. To opt out, reply REMOVE or visit www.welcorp.com/optout/ and enter %%ID%%.”

Note also that with 2-way SMS, you can use that to allow recipients to reply with other content besides optout codes. For example, it could be an entry into a competition, a vote for their favourite DJ, or a booking for dinner at the restaurant.


17. About inbound fax sender identification.
If you have an inbound fax setup with us, you can customize how the sender identification works in the email you receive.
Often fax sending systems are not properly setup to send the full fax sender details in the fax header, which means while we can tell you the number that sent the fax, we often can't tell you the NAME of the fax sender in your inbound email.
So we have a system so that if you know who is likely to be faxing you, you can put their name and number in a list and we will do the lookup and try to identify the sender name from their fax number.
To set this up, you need to create a messaging list through the "Manage My Lists" page with the name "Inbound Fax Senders". In thist list, just put the name and number of the people you expect to fax you in the "Recipient full name" and "Fax number" fields, and we will use this to work the name of who your faxes are from.
Note, if you check the "Allow all users from my company access to this list" option, this will only apply to people trying to send outbound messages using this list, not to other members of the company to apply to their own inbound fax number.