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Help/FAQs:Broadcast Messaging
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WEL Broadcast Messaging

WEL Broadcast Messaging unifies messaging methods into a central service providing access to Fax, SMS, Email and Text-to-Speech (Voice) broadcasting to your domestic and international contacts. Register on-line as a WEL Customer, load your broadcast lists and you can broadcast simultaneously to all your recipients.

Fax Broadcasts

  • All delivery rates are Per Page Per Recipient so budgeting is easy.
  • Instant Success Reports advise you by e-mail of the success of each broadcast.
  • You also have the option to Resend-Busy fax numbers for a second round of delivery attempts.
  • There are NO CHARGES for any UNSUCCESSFUL DELIVERIES as shown in all reports.
  • You can access WEL at any time to make list changes, upload/download your lists.
  • Check Your History of all broadcasts and use your Page Credits for future broadcasts.
  • Your fax broadcast lists can be as large, and as many, as you like.
  • Schedule your broadcasts for a particular day and time, or send immediately.
  • Each broadcast cost is calculated by: total fax numbers x rate per page x pages delivered.
  • All Invoices, Statements and Success Reports are detailed under your secure User ID/Password.

 

SMS Broadcasts

  • Charges are for messages sent.
  • Email notifications are sent confirming SMS broadcast commencement.
  • Email notifications are sent confirming the success of a broadcast.
  • Schedule your broadcasts for a particular day and time, or send immediately.
  • Each broadcast cost is calculated based on the number of messages sent.
  • Monthly Account records are stored online for your convenience.

Email Broadcasts

  • Email can be sent in HTML or text or both as a multipart document.
  • An HTML editor is supplied to help produce professional looking documents.
  • Charges are for messages sent.
  • Email notifications are sent confirming broadcast commencement.
  • Email notifications are sent confirming the success of a broadcast.
  • Schedule your broadcasts for a particular day and time, or send immediately.
  • Each broadcast cost is calculated based on the number of messages sent.
  • Monthly Account records are stored online for your convenience.

Text to Speech

  • Charges are for messages successfully sent. Charges may apply for failed messages in instances described in our Fair Use Policy.
  • Email notifications are sent confirming broadcast commencement.
  • Email notifications are sent confirming the success of a broadcast.
  • Schedule your broadcasts for a particular day and time, or send immediately.
  • Each broadcast cost is calculated based on the number of messages submitted x the duration (in minutes).
  • Monthly Account records are stored online for your convenience.

Escalation Lists

Escalation lists are used to sequentially send a text-to-speech (TTS) message to a list of recipients, one at a time, until a specific criteria is met (more about that later). This is unlike other lists, where we send to all the recipients at one time.

The main purpose of an escalation list it to find a recipient who can act on the message. Examples of such a message might be:

  •     Fill a shift vacancy for someone who has called in sick
  •     Get a courier to pick up a package asap and delivery it somewhere
  •     Perform an urgent maintenance job for a piece of equipment that has failed

In each case, we would call the first contact in a list. If they don’t listen to the message or do not reply in the positive, then we call the second contact. And that continues until someone listens to the message or alternately, replies to accept the offer.

To use this feature, you setup a new list (or edit an old one) in the portal and tick the box “This list is an escalation list”. You then send your TTS message using this list as you normally do: through the portal, as an email-to-broadcast, or through the API interface.

For example, if you are sending through email-to-broadcast, send to dmy@tts.message-service.org, and in the body of your message, include:

<Lists>
*My New Escalation List Name* (replace with your list name obviously)
</Lists>

If the TTS is a one-way (with no key press reply expected), then the message has to be picked up (not by voice mail) and listened to for at least 10 seconds, otherwise the next recipient in the list is called.

Once someone listens to the message for the required length of time, the job stops there.

If you send a two-way TTS, the recipient must push “1” to accept the message, otherwise the next recipient in the list is called. In this case, it doesn’t matter how long the person has listened to the message.